Question 1

Where do product material and sourcing details come from?

Accepted Answer

Materials, sourcing descriptions, sustainability wording, and supporting evidence on a listing are supplied by its seller. The details vary by product. A material name alone does not establish its origin, proportion, certification, or environmental impact. See the sourcing and sustainability guide for help reading these fields.

Question 2

Does LumaLoam independently verify product claims or evidence?

Accepted Answer

No. Product material, sourcing, sustainability, and evidence details are provided by sellers and are not independently verified by LumaLoam. The presence of a detail or evidence reference does not mean the claim has been checked by the marketplace.

Question 3

How can I discover products that are available to browse?

Accepted Answer

Browse currently published listings in the catalog, or explore the categories shown there. Draft and archived listings are not shown as published products.

Question 4

Can I save products to a collection?

Accepted Answer

Yes. Sign in to your LumaLoam account, then save a published product from its detail page. Your saved products are collected in the Saved products area of your account.

Question 5

Can I check out without creating an account?

Accepted Answer

Yes. Checkout is available to guests. You can continue from your cart to checkout and enter the contact and address details requested there without signing in.